Below are the  Terms and Conditions of Sale and the Privacy Policy of Ruby Rose Feminine Hygiene SA (Pty) Ltd ("Ruby Rose"). It governs the use of the Ruby Rose online store and explains how personal information is collected, used, stored and protected.

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By accessing the website or placing an order, you agree to be bound by this document.

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PART A: TERMS AND CONDITIONS OF SALE

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1. Company Information

Ruby Rose Feminine Hygiene SA (Pty) Ltd
Republic of South Africa
Email: info@rubyrosesa.co.za

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2. Legal Compliance

These Terms are drafted in accordance with:

• The Consumer Protection Act, 68 of 2008 (CPA)

• The Electronic Communications and Transactions Act, 25 of 2002

• All other applicable laws of the Republic of South Africa

Nothing in this document limits or waives any consumer rights provided by law.

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3. Products

3.1 Ruby Rose supplies feminine hygiene products intended to promote dignity, health and safety.

3.2 Product descriptions and images are provided in good faith. Minor variations may occur due to manufacturing improvements or packaging updates.

3.3 Products are intended for personal use unless expressly stated otherwise.

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4. Pricing and Payment

4.1 Prices are quoted in South African Rand (ZAR) and include VAT where applicable.

4.2 Prices displayed at checkout apply to the transaction.

4.3 Orders will only be processed once full payment has been received.

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5. Delivery

5.1 Delivery times are estimates and may vary based on location and courier availability.

5.2 Ownership and risk pass to the consumer upon delivery.

5.3 Delivery-related issues must be reported in line with the Complaints Procedure set out below.

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6. Hygiene Limitation

For health and safety reasons, opened or used sanitary products cannot be returned.

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7. Customer Complaints Procedure

Ruby Rose is committed to resolving complaints fairly and efficiently.

• Complaints may be submitted via email and website contact form.

• Comprehensive records of all complaints and resolutions are maintained for monitoring and continuous improvement.

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9. Product Standards and Quality

Ruby Rose endeavours to comply with applicable South African product safety and quality standards. Complaints relating to standard compliance may be communicated in line with the customer complaints procedure above.

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10. Limitation of Liability

To the extent permitted by law, Ruby Rose shall not be liable for indirect, incidental, or consequential damages arising from the use of its products, except where liability cannot legally be excluded.

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11. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

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PART B: PRIVACY POLICY (POPIA)

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1. Introduction

Ruby Rose respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

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2. Personal Information Collected

We may collect the following information:

• Full name and contact details

• Delivery and billing addresses

• Identification or registration details where legally required

• Payment-related information (processed securely by third-party payment providers)

• Website usage data and communications

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3. Purpose of Collection

Personal information is collected and processed to:

• Fulfil orders and deliver products.

• Communicate with customers.

• Resolve complaints and queries

• Comply with legal and regulatory obligations.

• Improve products, services and customer experience.

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4. Lawful Processing

Personal information is processed lawfully, reasonably and transparently, and only for specific, explicitly defined purposes.

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5. Disclosure of Information

Ruby Rose does not sell personal information. Information may be shared only with:

• Courier and logistics providers.

• Payment service providers.

• Professional advisers where required by law.

• Regulatory authorities where legally mandated.

 

All third parties are required to maintain appropriate data protection safeguards.

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6. Data Security

Reasonable technical and organisational measures are implemented to safeguard personal information against loss, unauthorised access, or misuse.

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7. Data Retention

Personal information is retained only for as long as necessary to fulfil its purpose or as required by law.

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8. Data Subject Rights

You have the right to:

• Access your personal information

• Request correction or deletion

• Object to processing in certain circumstances

• Lodge a complaint with the Information Regulator

 

Requests may be submitted using the contact details above.

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9. Cookies and Website Analytics

The Ruby Rose website may use cookies to enhance user experience and analyse website traffic. Users may manage cookie preferences through their browser settings.

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10. Amendments

Ruby Rose reserves the right to amend this document from time to time. Updated versions will be published on the website and apply prospectively.

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Last updated: January 2026